comp:en:sysadprli
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comp:en:sysadprli [2009-08-07 18:17] – typos, adapts werner | comp:en:sysadprli [2012-10-02 14:11] (current) – [Hardware Problem Prices] Fippteler werner | ||
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+ | ====== The Sysadmin Price List ====== | ||
+ | This page was taken from http:// | ||
+ | |||
+ | ===== Regular (as it were) Prices ===== | ||
+ | |||
+ | | Calling me with a question | ||
+ | | Calling me with a stupid question | ||
+ | | Calling me with a stupid question you can't quite articulate | ||
+ | | Implying I'm incompetant because I can't interpret your inarticulate problem description | ||
+ | | Questions received via phone without first trying help desk | ||
+ | | Questions where answer is in TFM | $10 (this should have been higher :-) | | ||
+ | | Questions during Xpilot session | ||
+ | | Calling me back with the same problem *after* I fix it once | ||
+ | | Insisting that you're not breaking the software, the problem is on my end somehow | ||
+ | | Asking me to walk over to your building to fix the problem | ||
+ | | Asking me to drive to another town to fix your problem | ||
+ | | If you interrupt me while I was reading news | $25/hr | | ||
+ | | If you interrupt me while I was trying to count all the xroaches on my screen | ||
+ | | If you interrupt me while I was trying to actually fix somebody else's problem | ||
+ | | If you try to hang around and get me to fix it now | $50/hr | | ||
+ | | If you expect me to tell you how I fixed it | $60/hr | | ||
+ | | If you've come to ask me why something isn't working that I'm currently working on | $70/hr | | ||
+ | | If you're asking me to fix something I fixed for you yesterday | ||
+ | | If you're asking me to fix something I told you I fixed yesterday, but never did fix | $85/hr | | ||
+ | | If you're asking me to fix a quick patch that I made that didn't work | $95/hr | | ||
+ | | If you're bugging me while there' | ||
+ | | Making me trek to your office to fix your problem then leaving immediately after hanging up the phone | $1500 | | ||
+ | | Calling up with a problem which " | ||
+ | | Explaining a problem for 1/2 hour over the phone BEFORE mentioning it's your personal machine at home | $500 | | ||
+ | | Self-diagnosing your problem and informing me what to do | $150 | | ||
+ | | Having me bail you out when you perform your own repairs I told you not to do | $300 | | ||
+ | | Not telling all of your co-workers about it | $850 | | ||
+ | | Explaining that you can't log in to some server because you don't have an account there | $10 | | ||
+ | | Explaining that you don't have an account on the machine you used to have an account on because you used it to try to break into the above server | ||
+ | | Forgetting your password after it was tattooed on your index finger | ||
+ | | Changing memory partitions without informing me first | $50 | | ||
+ | | Each time you call and start out by saying "I was fooling around on my computer when ..." | ||
+ | | Installing programs without informing me /getting permission first | $100 per program | | ||
+ | | Technical support for the above programs | ||
+ | | Calling me to tell me that none of the users in your group can log on without telling me that you placed an order to remove applications for those users | ||
+ | | After I find out that you placed the order to DELETE all of your users | | ||
+ | | Leaving files on desktop | ||
+ | | Bringing in your own copy of the original Norton Utilities v1.0 to fix a brand new machine | ||
+ | | Putting feet up next to workstation after ten mile jog through NYC streets | ||
+ | | Spending 30 minutes trying to figure out what your problem is, and another 5 explaining how to verify and fix it, only to hear you say... "So that's what the little box that popped up on my screen was telling me to do!" | ||
+ | | Dealing with tech support requests for obviously pirated software | ||
+ | | Dealing with "How can I get another copy of [obviously pirated software]? Mine just died." requests | ||
+ | | Having to use the " | ||
+ | | Actually needing to explain copyright law to you after you failed to get the hint in the previous response | ||
+ | | Having to point out anything that's on the wall in a typeface larger than 18 points | ||
+ | | If I wrote the sign | $45 | | ||
+ | | If it's in a 144 point font and taped to the side of the monitor facing the door | $75 | | ||
+ | | Reporting slow connection by passenger pigeon packets to MPEG archive in Outer Slobavia as a Mosaic/ | ||
+ | | Reporting it more than once | $50 | | ||
+ | | Reporting it more than once and implying slothfullness on tech support' | ||
+ | |||
+ | ===== " | ||
+ | |||
+ | | Figuring out you mean floppy drive when you say hard drive | ||
+ | | BEFORE I order your replacement hard drive | ||
+ | | Telling me that you don't have a hard drive | ||
+ | | Spending 15 minutes to find out the size of your hard drive (includes walking you through the process) | ||
+ | | Telling me that you don't save anything to the any of the drives, you "just push a button and it goes off into computer land." | ||
+ | | Fixing your " | ||
+ | | Fixing your " | ||
+ | | Fixing your " | ||
+ | | Fixing a " | ||
+ | | Fixing your " | ||
+ | | Fixing your " | ||
+ | | Fixing the " | ||
+ | | Fixing the " | ||
+ | | Fixing the crashed nameserver by plugging back in the SCSI cord someone accidentially yanked out on Friday afternoon when the ' | ||
+ | | Visiting your old university and fixing the broken PC by plugging the monitor lead back in | ||
+ | | Spilling coke on keyboard | ||
+ | | Spilling coke on monitor | ||
+ | | Spilling coke on CPU | ||
+ | | Cleaning the mouse with spit and sleeve | ||
+ | | Chewing on the end of the graphic tablet stylus | ||
+ | | Listening to your network troubles, suggesting that you check to see if you are plugged into the network jack, hearing yes, trying five other things, asking you to identify your plug type, listening to you drag furniture, and hearing a sheepish, "Oops. Nevermind." | ||
+ | |||
+ | ===== Beeper Prices ===== | ||
+ | |||
+ | | Beeping me when I'm out with the significant other | ||
+ | | Beeping me when I'm out of town and I took pains to insure that help files were left all over and that diagnostics had been run on all machines before I left | ||
+ | | Beeping me more than once to tell me that the printer' | ||
+ | | Beeping me more than once while I'm asleep | ||
+ | | Beeping me and not identifying yourself within the first 5 seconds | ||
+ | | Beeping me and then changing your story / denying you placed the call / hoped I would forget who caused the problem | ||
+ | |||
+ | ===== Special Rates ===== | ||
+ | |||
+ | | Dealing with user body odor | ||
+ | | Dealing with user not familiar with the primary language spoken at site | ||
+ | | Dealing with user who is (self-proclaimed) smarter than you are, but still calls every other day for help | ||
+ | | Dealing with computer hobbiests | ||
+ | | Questioning the other prices | ||
+ | |||
+ | Collected from posts & email from: | ||
+ | |||
+ | jam@philabs.philips.com -- | ||
+ | jlkinsel@engr.ucdavis.edu -- | ||
+ | dpeschel@u.washington.edu -- | ||
+ | msuzio@tiamat.umd.umich.edu | ||
+ | nhughes@umich.edu -- | ||
+ | harlan@oberon.cs.wisc.edu -- | ||
+ | uhajj@superdec.uni.uiuc.edu | ||
+ | the8thman@aol.com | ||
+ | emk@dartmouth.edu -- | ||
+ | itchris@dale.ucdavis.edu -- | ||
+ | d-farley@tezcat.com -- | ||
+ | akilpat@engr.ucdavis.edu -- | ||
+ | ilaine@panix.com -- | ||
+ | s138@cpcroh.cpc.uea.ac.uk -- | ||
+ | drewkt@wellsfargo.com -- | ||
+ | rambler@sowest.net -- | ||
+ | |||
+ | Collected by & Copyright 1997-2000 by Esther Filderman (moose+@cmu.edu). |